How can we help?
Answers on shipping, returns, orders and your account — and a real person when you need one.
Orders placed before 12:00 noon EST on a business day are dispatched the same day; otherwise within 24 hours. International orders ship free over $150 — duties and customs fees are the buyer's responsibility. Multi-volume sets and pre-orders may ship separately — you'll only ever pay shipping once.
Email info@meccabooks.com within 30 days of delivery for authorization. Items must be new and unused in original packaging — media (DVDs, CDs, software) unopened in their shrink-wrap.
If the return is our error — a wrong, defective, or damaged item — we cover return shipping. For change-of-mind returns, return shipping is yours and original shipping is non-refundable.
Once we receive your return in its original, unopened condition and inspect it, approved refunds go to your original payment method within 3–5 business days.
Where is my order?
Track any order from your account under Orders, or from the link in your shipping confirmation email. You'll see a live status from confirmed through to delivered.
Can I change or cancel an order?
If an order hasn't entered packing yet, you can edit or cancel it from your account. Once it's preparing to ship, contact us and we'll do our best to catch it.
A title in my order sold out — what happens?
We never silently drop an item. If something sells out after you order, we'll email you with the choice to wait for restock, swap it, or refund that line — the rest of your order ships as normal.
Do you offer gift wrapping?
Not at the moment — we don't currently offer gift wrapping. That said, our slipcased and leather editions arrive gift-ready in their own presentation box.
Where do my digital books live?
Ebooks appear in My Library the moment you buy them, readable in your browser or downloadable as a DRM-free PDF/EPUB.
How do I manage a subscription?
Open Subscriptions in your account to skip a month, change the age band, pause, or cancel. You'll always preview the next book a week before we charge.
Which payment methods do you accept?
All major cards (Visa, Mastercard, Amex), PayPal, Apple Pay and Google Pay. Checkout is fully encrypted.
Is checkout secure?
Yes. Payments are processed over a secure, PCI-compliant connection. We never store full card numbers.
How do you choose which books to sell?
Every title is authenticated by our scholars before it's listed — checked for an authentic text, a credible publisher, and a sound translation. Read about our vetting.
What's the difference between your editions?
Most core texts come in several forms — paperback, hardcover, bilingual, and deluxe leather. The format selector on each product page explains what changes (paper, binding, ribbon, gilt edges) and the price for each.
Do you sell Arabic-only editions?
Yes — many titles offer Arabic-only, English-only, and facing-page bilingual options. Filter by language on any collection page.
Still need a hand?
Our team replies within a business day — usually much sooner.